Checks can be made payable to Tiny Steps Developmental Services and mailed to 12626 Riverside Dr. Suite 409, Valley Village, CA 91607. As always, when payment methods involve sending payment through the mail, there is a risk of loss or theft. Reception is typically in the office 5 days a week, Monday through Friday, and billing information is processed during that time; however, deposits are only made every 1 to 2 months.
Cash payments can be placed in an envelope with the client's name along with the invoice number or dates of service, and then dropped off at the office's mail slot. Reception is available in the office three days a week, and during that time, we check mail, including any billing information. While we do have cleaning staff entering the office daily, it's important to note that, as with checks, there is always a risk of loss or theft. Therefore, we do not recommend mailing cash as a payment method. For secure transactions, consider other payment methods offered by Tiny Steps Developmental Services.
For your billing information, please use the email address billing@tinystepsdevelopment.com and the username @TinySteps-billing. When it comes to payment methods, it's important to be aware of the risks associated with electronic communication, including hacking. We advise that when using Venmo for payments, you should only include your clinician's first name along with the date of service or invoice number. To ensure confidentiality, please refrain from using the terms 'therapy' or 'services' in your payment details.
Credit cards are processed and stored through our electronic health record system, JaneApp, ensuring that all billing information is secure. Clients of Tiny Steps Developmental Services can request payments to be automatically processed at the time of their appointment for ease and convenience. Any outstanding payments are also processed through credit cards on file, as indicated in consent forms. Sign into your account at tinystep.janeapp.com to manage your payment methods.
For any billing information related to payment methods, you can reach our billing department at Tiny Steps Developmental Services by calling (818) 661-6306 x 3 or emailing billing@tinystepsdevelopment.com.
Please note that Tiny Steps Developmental Services is not a crisis center; our scope of practice focuses on routine care for mild and moderate diagnoses. Your mental health is our top priority. If you are experiencing severe symptoms or distress, or need immediate care, please call the National Suicide Hotline at 800-273-8255, or the NAMI crisis line at 800-854-7711. If you are facing a life-threatening emergency, please dial 911 or 988, or head to your nearest emergency room immediately. For inquiries regarding billing information or payment methods, feel free to reach out to us.
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